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CONTACT US

Houston, TX, USA

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Frequently Asked Questions

FAQ

What is Tellinga?


Tellinga sends hand-drawn personalized books and customized greeting cards as unique gifts through traditional mail. Story recipients receive illustrated stories about themselves based on unique preferences. It can be fun, dramatic, thoughtful... anything! Your mailbox isn't dead - it's more alive than ever!




How do I purchase a Tellinga story?


1. Go to Tellinga.com 2. Select " Start Your Story" 3. Select your desired story length 4. Add a brief description and upload photos 5. Add this to your cart and then checkout 6. If you are purchasing this as a gift, then make sure that your shipping details are accurate 7. Enjoy!




When will the story arrive?


You have the option to choose your desired shipping/arrival dates on the order page to ensure that the story arrives on time. You also have the option of tracking your order.

  • Domestic orders: 1-4 business days
  • International orders: 5-21 business days




How do I know if the story has been sent?


1. You will receive a confirmation email after purchasing a story 2. You will be notified via email after our artist has shipped the first part of the story 3. You will receive the digital print via email 4. The recipient then should be watchful for a brown grocery envelope containing their story. The buyer's address will be used as the return address on the envelope *If you purchased Tracking then you can use the following link to find your story: https://tools.usps.com/go/TrackConfirmAction_input




How long is each story?


It depends on the chosen story length. The following are the story lengths and the number of images included:

  • One Day Card- One hand-drawn image sent one time
  • One Week Story- Three hand-drawn images sent every other day over the span of one week
  • Two Week Story- Six hand-drawn images sent every other day over the span of two weeks
  • One Month Story- 12 hand-drawn images sent every other day over the span of one month




Do you have any examples of completed stories?


Yes. Please visit the Past Stories section of the website.




How are the stories shipped?  What do they look like?


Stories will be shipped through traditional mail. Each image is hand-drawn on a 5"x 7" greeting card-sized postcard. It is then placed in a 5.25" x 7.25" brown grocery bag style envelope with the customer's address used as the return address. A charity stamp is then applied and sent to your desired location. After sending your story through snail mail, the digital copies are uploaded in the "Download Your Story" section of the website and also sent to your email to share online with family and friends. You also have the option of tracking your order.




What are the prices?


  • One Day Card (The One Day Story consists of one hand-drawn image sent once by one of our creative artists)-Starting at $9.99
  • One Week Story (The One-Week Story consists of three hand-drawn images sent every other day throughout one week)-Starting at $22.99
  • Two Week Story (The Two-Week Story consists of six hand-drawn images sent every other day throughout two weeks)-Starting at $39.99
  • One Month Story (The One Month Story consists of 12 hand-drawn images sent every other day throughout one month)-Starting at $69.99




How does it work?


  1. First, select your story length
  2. Next, upload a photo and add a description of your desired story (reminisce a memory or create a brand new story)
  3. After receiving your request, our team of talented artists will start working on your story
  4. A few days later, the designated recipient of the story will start receiving unique hand-drawn images every other day in their mailbox until the package ends
Start Your Story Here!




If I am sending a story as a gift, then how will the recipient know that the story is from me?


  1. The customer's address will be used as the return address on the envelope.
  2. Each part of the story will have the following information on the back of each card:
  • From: The customer who purchased the story
  • Story Length: One Day, One Week, Two Week, One Month
  • Story Part: The current part of the story (3 of 6 or 8 of 12)




Can I schedule my card to be delivered at a future date?


When you order your card, select your delivery date. It could be one month from now or one year from now. Either way, we’ll deliver your card when the time is right, and you don’t have to do a thing. Order your cards now, and you’ll never forget another birthday or holiday again. You also have the option of tracking your order.




Can I download the digital copies of my story?


Yes! After sending your story through snail mail, the digital copies are uploaded in the "Download Your Story" section of the website and also sent to your email to share online with family and friends.




Do you ship internationally? What about military bases?


Yes! We ship anywhere across the globe. International deliveries generally take between 5–21 business days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both. You can also send cards to US military bases around the world. You have the option of tracking your order.




Can I track my order?


Yes, you have the option of tracking your order. If you choose this option, only the first part of each story is trackable, while remaining parts will be untracked and sent via standard first class mail. Track your story using the following link: https://tools.usps.com/go/TrackConfirmAction_input




What if my story hasn't arrived yet?


Please allow the following amount of time for delivery when shipped:

  • Domestic orders: 1-4 business days

  • International orders: 5-21 business days

*If you purchased Tracking then you can use the following link to find your story:

https://tools.usps.com/go/TrackConfirmAction_input

The customer's address is used as the return address on the envelope. If you haven't received your story within the time listed above after shipping, then please allow 15-21 business days for the envelope to be returned to sender (customer's address).




Can I view my story before it's shipped?


Currently, we do not send verification emails before stories are shipped. After we ship your story, the digital copies are uploaded in the "Download Your Story" section of the website and also sent to your email to share online with family and friends.




What else can be done with my story?


Tellinga stories have additional uses such as:




Do you offer gift cards?


Shopping for someone else but not sure what to give them? Give them the gift of choice with a Tellinga gift card. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees. Buy Now!




Can I return my order?


Tellinga made-to-order stories are not returnable unless damaged or defective. If your story is damaged or defective in any way then please send a picture of your damaged card to artist@tellinga.com and we will recreate your card!




Do you offer comic book style cards with panels?


Currently, we only offer one illustration per card. We encourage customers who request multiple illustrations per card to order our longer story packages, such as:

  • One Week Story: Three hand-drawn greeting card-sized illustrations sent by mail every other day over one week
  • Two Week Story: Six hand-drawn greeting card-sized illustrations sent by mail every other day over two weeks
  • One Month Story: 12 hand-drawn greeting card-sized illustrations sent by mail every other day over one month




I'm a business. Do you offer bulk ordering for customers and employees?


Yes! Tellinga Business Greeting Cards are automated hand-drawn cards sent by mail to your best customers, clients, or employees.

Each image is hand-drawn by a talented Tellinga artist on a 5" x 7" greeting card-sized postcard and sent for review within 24 hours. After we revise your desired print, we print the specified order quantity. The cards are placed in a 5.25" x 7.25" brown grocery bag style envelopes with the customer's address used as the return address. Before your cards ship to their location, charity stamps and custom wax seals are applied. Afterward, the digital copy of your card is uploaded in the "Download Your Story" section of the website and also sent to your email to share online.

Every card shipped helps raise funds to fight Alzheimer's disease, support breast cancer research, or treat those impacted with post-traumatic stress disorder (PTSD).

Buy more, save more: 100 cards: $2.40/card (4% off) 500 cards: $2.30/card (8% off) 1000 cards: $2.20/card (12% off) 5000+ cards: $2.10/card (16% off)

If your business has a story to tell, then please visit the business portal section of our website here!




What if part or all of my story is missing or lost in the mail?


Please allow the following amount of time for delivery when shipped: Domestic orders: 1-5 business days International orders: 5-21 business days The customer's address is used as the return address on the envelope. If you haven't received your story within the time listed above after shipping, then please allow 15-21 business days for the envelope to be returned to sender (customer's address). *If you purchased Tracking then you can use the following link to find your story: https://tools.usps.com/go/TrackConfirmAction_input *If you are trying to locate a nontrackable part of your story, then please submit a missing mail form using the link below and reach out to us for any viable information for your form: https://www.usps.com/help/missing-mail.htm




Can I request a specific Tellinga artist?


Absolutely! Just note this in the description box on the order page, but keep in mind that your favorite artist may not be available that day for a number of reasons. If they are not, we will assign your order to another talented artist to ensure your card arrives on time. We love that you love our artists and will accommodate requests when we can.




How do I become an artist?


If you are still interested in working with Tellinga, then please email 3-5 hand-drawn illustrations with your intent to: artist@tellinga.com





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Every card shipped helps raise funds to fight breast cancer, Alzheimer's, and PTSD

Headquartered in Houston, TX and handcrafted in the USA

Copyright © 2021 Tellinga, LLC. ® All rights reserved.

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