Question 1

Where are you located?

Answer

Please check out the Cannabis menu page for a full list of locations.

Question 2

What are your hours of operation?

Answer

We are open: Monday - Wednesday 10am - 9pm Thursday - Saturday 10am - 10pm Sunday 10am - 6pm

Question 3

How do I apply for a job at Capturing Eden?

Answer

Please email contactus@capturingeden.com with your resume, and someone will be in contact with you!

Question 4

What is the number for Capturing Eden?

Answer

Please contact us at 705-935-0223. For any other inquiries or feedback please email contactus@capturingeden.com.

Question 5

What methods of payments does Capturing Eden accept?

Answer

Capturing Eden accepts Cash, Debit, Visa, and Mastercard.

Question 6

I think I lost a personal item at Capturing Eden, what do I do?

Answer

Not to worry! send us an email at contactus@capturingeden.com and we will get back to if we have found your item.

Question 7

What forms of ID do you accept?

Answer

To enter any of Capturing Edens locations, each customer will need one piece of valid government-issued photo ID. IDs from outside of Canada may be accepted. Photos or printouts of IDs will not be accepted. Please see below valid IDs accepted at Capturing Eden: - Ontario Driver's Licence - Ontario Photo Card - Canadian Passport - Canadian Citizenship Card - Canadian Armed Forces Identification Card - Certificate of Indian Status Card (issued by Indian and Northern Affairs Canada) - Permanent Resident Card (Issued by the Government of Canada)

Question 8

What types of products do you carry at Capturing Eden?

Answer

Capturing Eden sells a range of products in compliance with government regulations and includes dried flower, pre-rolled joints, oil, capsules, concentrates & extracts, edibles, beverages, and topicals. Capturing Eden also sells a variety of accessories including vaporizers, vaporizer pens, bongs, water pipes, handheld pipes, papers & filters, grinders, tools & kits, cleaning supplies, storage, trays and infusers. *Please note that our inventory changes daily and we cannot guarantee any of the above products upon visit.

Question 9

What types of accessories do you sell?

Answer

In addition to dried flower, pre-rolled joints, oil, capsules, concentrates & extracts, edibles, beverages, and topicals, Capturing Eden sells vaporizers, vaporizer pens, bongs, water pipes, handheld pipes, papers & filters, grinders, tools & kits, cleaning supplies, storage, trays and infusers. *Please note that our inventory changes daily and we cannot guarantee any of the above products upon visit. Please visit the store for more information about product availability.

Question 10

Do you sell concentrates, edbles, or topicals?

Answer

With the legalization of these products in October 2019, Capturing Eden carries Cannabis 2.0 products. These products include; edibles, beverages, vaporizers, topicals and concentrates & extracts.

Question 11

Are your cannabis products grown in Canada?

Answer

We sell a variety of products, which are all grown and made by licensed producers in Canada. However, we purchase these products from the Ontario Cannabis Store. It is not permitted to purchase directly from a licensed producer.

Question 12

Where do you get your products?

Answer

All cannabis products available at Capturing Eden come from the Ontario Cannabis Store.

Question 13

What is the price range of your cannabis product?

Answer

Our flower pricing starts at $8.00 per gram. Pre-roll joint pricing starts at $5.31 per gram.

Question 14

Is there a menu available to view product?

Answer

Yes! You can view Capturing Eden’s up to date menus by visiting the ‘Cannabis’ tab on our website and selecting the location you are looking for. Capturing Eden also has menus displayed in stores.

Question 15

How do I know what product is best for me?

Answer

Please visit a Capturing Eden location and speak to one of our knowledgeable budtenders. Our staff is happy to answer any questions and help you choose the right product for you. We offer one-on-one consultations to ensure you leave with the best product for you.

Question 16

Can I order Cannabis Online?

Answer

Capturing Eden does sell cannabis products online. However, cannabis items cannot be shiped, they can be pre-purchased and picked-up on site.

Question 17

Do I need to create a profile?

Answer

It is not necessary to create a profile at Capturing Eden. If you would like to create a profile at a Capturing Eden store, your purchases can be retained on file for easy purchasing the next time you visit.

Question 18

What is the maximum amount of cannabis I can buy?

Answer

By government regulations, you may not exceed more than 30 grams of dried cannabis or the equivalent in other cannabis forms per transaction.

Question 19

Does Capturing Eden have a return policy?

Answer

Thanks for shopping at Capturing Eden. While we strive to ensure you are satisfied with every product that you purchase, we do have a return/refund policy in place.

If you are not entirely satisfied with your purchase, we're here to help.

Question 20

Returns

Answer

You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Please note that no cannabis product will be accepted for return once it has left Capturing Eden. We ask you to verify your product before leaving.

Question 21

Refunds

Answer

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Question 22

Shipping

Answer

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Question 23

Contact us

Answer

If you have any questions on how to return your item to us, do not hesitate to contact us.

Question 24

I have a complaint about the quality or amount of product I recieved, what do I do?

Answer

Every cannabis product sold at Capturing Eden comes from The Ontario Cannabis Store. Capturing Eden does not have the ability for quality control. If you have a complaint about a specific product from a licensed producer or would like to provide further feedback to the Ontario Cannabis Store, you can reach out to The Ontario Cannabis Store customer service number:
1-888-910-6027

Question 25

Can I consume cannabis in public?

Answer

Please always refer to your provincial guidelines and regulations found here: https://www.ontario.ca/page/cannabis-laws

Question 26

What is the legal age for cannabis?

Answer

In Ontario, the legal minimum age to purchase and use cannabis is 19. It is illegal to buy cannabis for anyone under the age of 19.

Question 27

When did recreational cannabis become legal?

Answer

In Ontario, recreational cannabis became legal on October 17th, 2018.

Question 28

What are the different strains of cannabis?

Answer

For more information about cannabis, please visit the Ontario Cannabis Store here: https://ocs.ca/blogs/cannabis-anatomy/cannabis-strains

Question 29

What are the rules regarding cannabis and driving?

Answer

Please find more information about the safe consumption of cannabis here: https://www.ontario.ca/page/cannabis-and-driving

Question 30

How do I learn more about product recalls?

Answer

If a product has a recall, please contact the Ontario Cannabis Store customer service line at 1-888-910-0627.

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